Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions and one-time payments made through ScreenCraft (“the Service”). By making a payment, you agree to this Refund Policy, our Terms of Service, and Privacy Policy.

All sales are final. Refunds are only granted in the limited circumstances described below.

2. Refund Window

2.1 Monthly Subscriptions

You may request a full refund within 3 calendar days of your initial monthly subscription purchase only. Renewals are non-refundable. No refund will be granted if you have made any paid-plan export during the refund window.

2.2 Yearly Subscriptions

You may request a full refund within 7 calendar days of your initial yearly subscription purchase only. Renewals are non-refundable. No refund will be granted if you have made any paid-plan export during the refund window.

2.3 No Refund for Unused Time

Cancelling a subscription stops future billing but does not generate a refund for the remaining time in the current billing period. Your plan remains active until the end of the paid period. This is consistent with Section 8.4 of our Terms of Service.

3. Refund Eligibility

3.1 When Refunds Are Granted

Refunds are only granted in the following circumstances:

• Duplicate charges for the same billing period.
• Charges made after you cancelled your subscription (cancellation was processed before the renewal date).
• Requests within the refund windows described in Section 2, provided no paid-plan exports have been made.

3.2 When Refunds Are Not Granted

• Any request made after the applicable refund window (3 days for monthly, 7 days for yearly).
• Any request where at least one paid-plan export has been made.
• Renewal charges — only the initial purchase is eligible.
• Dissatisfaction with exported results, change of mind, or failure to use the Service.
• Charges resulting from failure to cancel before the renewal date.
• Plan limit differences that are documented on the pricing page.
• Account suspensions or terminations due to violations of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact us with the following information:

• The email address associated with your ScreenCraft account.
• The order ID or transaction reference (available in your payment receipt or dashboard).
• The reason for the refund request.

You can reach us via the contact details on our home page. Please include “Refund Request” in the subject line for faster processing.

5. Processing Time & Method

• We will acknowledge your refund request within 3 business days.
• Eligible refunds will be processed within 5–10 business days of approval.
• Refunds are issued to the original payment method via our payment processor (Paddle).
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

6. Payment Processor Policies

Payments processed through Paddle are subject to Paddle’s refund and chargeback policies. Paddle acts as the Merchant of Record and handles billing, taxes, and compliance. In the event of a conflict between this policy and Paddle’s policy, Paddle’s policy shall prevail for the specific payment in question.

7. Chargebacks

You must contact us before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first contacting us will result in immediate account termination. We reserve the right to dispute chargebacks that we believe are fraudulent or filed in bad faith, and may report repeated chargebacks to payment networks.

8. Plan Downgrade After Refund

If a refund is granted for a paid subscription, your account will be immediately downgraded to the Free plan. Projects, screens, or assets exceeding Free plan limits will become read-only until brought within those limits. Exported files are not affected by plan downgrades.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notification at least 14 days before they take effect. We encourage you to review this page periodically. The “Last updated” date at the top of this page always reflects the most recent version.

10. Contact

If you have any questions about this Refund Policy, please reach out via the contact details on our home page.